Política de reembolso

We accept eligible returns requested within 14 days after delivery.

To be eligible for a return, the item must be in the same condition in which it was received, unworn or unused, with tags and any original packaging. Proof of purchase is required.

To request a return, email info@the-refashion.com. If your return is accepted, we will provide instructions on how and where to send it. Items sent back without first requesting a return will not be accepted.

A 10% restocking fee applies to eligible returns where permitted by law. Original shipping and handling charges are non-refundable. Final Sale items and gift cards cannot be returned.

Damages and issues

Please inspect your order upon delivery and contact us promptly if the item is damaged, defective, or incorrect so that we can evaluate the issue and make it right.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days as required by applicable law. The item must be in the same condition in which it was received, unworn or unused, with tags and any original packaging. Proof of purchase is required.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may need additional processing time. If more than 15 business days have passed since approval, contact info@the-refashion.com.